Robert L. Glass This month’s column is simply a collection of what I consider to be facts—truths, if you will—about software engineering. I’m presenting this software engineering laundry list because far too many people who call themselves software engineers, or computer scientists, or programmers, or whatever nom du jour you prefer, either aren’t familiar [...]
Archive for the ‘IT’ Category
9 Sep
Complaint Handling Management
By reviewing our helpdesk and some issues shown in many discussions, I try to take these issues into our complaint handling business process. We all see that we often make our customer disapoint, not only our public customer, but also our internal customer. Each business unit must have a customer or more… or we can [...]
9 Sep
The Information Paradox: Realizing the Business Benefits of Information Technology
This book should be read since 9 years ago. Written by John Thorp and updated with insights from Fujitsu Consulting’s industry leading enterprise value management practice, this book provides a practical and proven approach for business executives grappling with the question of how to extract value from information technology. By this book, we’re guided to [...]
5 Sep
Belajar Jadi Bijak … (untuk para system developer)
How to Handle User Complaint Saya agak gelisah melihat berkali-kali sikap orang IT entah di perusahaan saya maupun di perusahaan lain menghadapi user. Berkali-kali saya melihat resistansi orang IT saat mendeliver sebuah sistem yang ia kembangkan. Begitu ada komplain, rata-rata memberi respon negatif seolah-olah tidak mau sistem itu disalahkan. Kita mendeliver sistem untuk digunakan user, [...]
2 Sep
Google plans to launch Web browser
is releasing its own Web browser in a long-anticipated move aimed at countering the dominance of Microsoft’s Internet Explorer and ensuring easy access to its market-leading search engine. The Mountain View-based company took the unusual step of announcing its latest product on the Labor Day holiday after it prematurely sent out a comic book drawn [...]
30 Aug
Inbox Zero: Where filters will and won’t help
Filters and scripts can greatly minimize the manual processing you do each day as well as way cut down on unnecessary interruptions. The trouble comes when you’re filtering so much stuff (especially via “sender” and “subject” filters) that you end up scattering useful and timely updates into a jillion different places out of view. This [...]
30 Aug
Inbox Zero: Where filters will and won’t help
Filters and scripts can greatly minimize the manual processing you do each day as well as way cut down on unnecessary interruptions. The trouble comes when you’re filtering so much stuff (especially via “sender” and “subject” filters) that you end up scattering useful and timely updates into a jillion different places out of view. This [...]
30 Aug
10 Kebiasaan Efektif Dalam Teknologi Informasi
Teknologi seharusnya ada untuk mempermudah kita dalam melakukan tugas2 kita. Tetapi ada saat di mana kita justru disulitkan dengan hal-hal di dalamnya, misal tiba-tiba kita menerima email ribuan system hang akibat harddisk full, lupa password, dan lain-lain. Sebenarnya banyak hal yang dapat kita lakukan sendiri sebagai kebiasaan dan sering kita juga kita (sebenarnya tahu) tidak [...]
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