By reviewing our helpdesk and some issues shown in many discussions, I try to take these issues into our complaint handling business process. We all see that we often make our customer disapoint, not only our public customer, but also our internal customer. Each business unit must have a customer or more… or we can [...]
Posts Tagged ‘complaint handling’
5 Sep
Belajar Jadi Bijak … (untuk para system developer)
How to Handle User Complaint Saya agak gelisah melihat berkali-kali sikap orang IT entah di perusahaan saya maupun di perusahaan lain menghadapi user. Berkali-kali saya melihat resistansi orang IT saat mendeliver sebuah sistem yang ia kembangkan. Begitu ada komplain, rata-rata memberi respon negatif seolah-olah tidak mau sistem itu disalahkan. Kita mendeliver sistem untuk digunakan user, [...]
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